Information Technology Service Continuity Management process to be used by Government of Alberta IT business areas. The process is broken down into sub-processes presented as flowcharts, with accompanying descriptors of the activities that make-up those sub-processes and including appropriate process controls. Towards the end of the document is a list of Key Performance Indicators (KPIs) that Government of Alberta ministries will use to demonstrate process effectiveness and efficiency, and identify areas in need of improvement.
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