Emergency or Latent change is used to resolve an identified Incident or Problem, or in some cases, to prevent an incident or problem from happening.
The procedures below will be used to process changes depending on the urgency of the change which can be submitted in two different ways.
1. Emergency Change - This type of change would be completed during business hours with normal change requirements but normal lead times and Change Board requirements do not apply. Change Management approval and Service Owner or an Alternate Change Approving Authority approval is required prior to implementation. A ticket must be created prior to implementation.
2. Latent Change - This type of change could be completed during business hours or outside of business hours and is only used when, due to the urgency of the situation, the change needs to be implemented immediately. A ticket must be created after the change has been implemented, and approval from the Service Owner or an Alternate Change Approving Authority must be attached to the ticket.
Where applicable, Emergency and Latent change request records should ultimately be related to an Incident or Problem record.