Number:  C000020
Creation Date:  2017-12-19
Category:  Incident Management
Effective Date:  2017-12-19
Type:  References
Last Reviewed:  2018-07-04
Version:  1.0
Scheduled Review Date:  
Security Classification:  Public
Status:  Approved


A brief go-to outline for clients so they are aware when to use Service Desk for incidents, and by what means: Phone, Cell, E-mail. The objective is to bring understanding to users about what response they may expect from each approach.

Keywords: Engaging Incident Management Quick Reference Document