Number:  C00000A2
Creation Date:  2017-12-20
Category:  Incident Management
Effective Date:  2017-12-20
Type:  References
Last Reviewed:  2018-06-28
Version:  2.28
Scheduled Review Date:  
Security Classification:  Protected A
Status:  In Review


We are currently working on updating incident management process documentation due to transition from BMC Remedy to Service Now. In the interim, please use this Service Now Training link (GoA login required).​

​This document contains information and the procedure for handling and coordinating a priority GoA malware (virus/ransomware/phishing attack) incident. Also included are the ITSM ticket structure and conference call procedure.

Please note that information classified as Protected (per the Data and Information Security Classification standard) is only accessible to Government of Alberta Employees. External users are therefore not able to download this document. To request access, please contact us:

Keywords: Malware, Incident


Supporting Documents