Number:  C000007
Creation Date:  2017-12-01
Category:  Incident Management
Effective Date:  2017-12-20
Type:  Procedures
Last Reviewed:  2020-07-17
Version:  2.0
Scheduled Review Date:  
Security Classification:  Public
Status:  In Review


We are currently working on updating incident management process documentation due to transition from BMC Remedy to Service Now. In the interim, please use this Service Now Training link (GoA login required).​​

The purpose of this document is to enable GoA Domain Support Teams to create an incident ticket that accurately captures the issue and ensures that the ticket is appropriately prioritized and assigned to minimize the adverse impact on business operations.

Keywords: incident, incident management, incident creation procedure, GoA domain support team