Number:  CIM014
Creation Date:  2019-09-05
Category:  Incident Management
Effective Date:  2019-09-05
Type:  Procedures
Last Reviewed:  2020-08-07
Version:  1.03
Scheduled Review Date: 2020-09-05
Security Classification:  Public
Status:  Approved

Description:

​The purpose of this document is provide guidance to a support team on how to handle a potentially misrouted ticket in a manner that provides a positive customer experience and drives process adherence.


Keywords: mistroute, misroutes, use case, incident management