Number:  C000016
Creation Date:  2013-03-27
Category:  Incident Management
Effective Date:  2017-12-19
Type:  Processes
Last Reviewed:  2018-07-09
Version:  3.0
Scheduled Review Date:  
Security Classification:  Public
Status:  Approved


​The purpose of this document is to define the process and tasks associated with managing the trailer survey responses from clients.

Keywords: trailer survey, trailer survey response, Service Desk