Number:  CIM012
Creation Date:  2018-06-30
Category:  Incident Management
Effective Date:  2018-06-30
Last Reviewed:  2020-07-30
Version:  1.9
Scheduled Review Date: 2021-06-01
Security Classification:  Public
Status:  In Review


We are currently working on updating incident management process documentation due to transition from BMC Remedy to Service Now. In the interim, please use this Service Now Training link (GoA login required).​​

The purpose of this document is to create an incident master ticket to be the overarching ticket to track activities relating to troubleshooting and resolution of related incidents.

Keywords: master ticket, work instruction, incident management