Number:  CIM012
Creation Date:  2018-06-30
Category:  Incident Management
Effective Date:  2018-06-30
Last Reviewed:  2020-07-30
Version:  1.9
Scheduled Review Date: 2021-06-01
Security Classification:  Public
Status:  Approved


​The purpose of this document is to create an incident master ticket to be the overarching ticket to track activities relating to troubleshooting and resolution of related incidents.

Keywords: master ticket, work instruction, incident management