Number:  C000003
Creation Date:  2017-08-09
Category:  Incident Management
Effective Date:  2018-10-22
Type:  Processes
Last Reviewed:  2018-10-22
Version:  2.2
Scheduled Review Date:  
Security Classification:  Public
Status:  In Review


We are currently working on updating incident management process documentation due to transition from BMC Remedy to Service Now. In the interim, please use this Service Now Training link (GoA login required).​​

The purpose of this document is to define the process and tasks associated with the creation of Incidents, including categorization according to priority and assignment to the appropriate service provider team.

Keywords: incident, incident creation, incident priority