Number:  CIM008
Creation Date:  2019-03-07
Category:  Incident Management
Effective Date:  2019-03-07
Type:  Procedures
Last Reviewed:  2019-03-07
Version:  1.06
Scheduled Review Date:  
Security Classification:  Public
Status:  Approved


The purpose of this document is to guide the Service Desk (SD) and support teams on how to handle a request to negotiate the completion of an ITSM ticket before exceeding the timeframe of a Service Level Agreement(SLA).

Keywords: expedite, incident expedite, request expedite, incident management