Number:  CIM004
Creation Date:  2017-08-09
Category:  Incident Management
Effective Date:  2017-12-20
Type:  Roles
Last Reviewed:  2020-07-31
Version:  2.8
Scheduled Review Date: 2021-07-31
Security Classification:  Public
Status:  In Review


We are currently working on updating incident management process documentation due to transition from BMC Remedy to Service Now. In the interim, please use this Service Now Training link (GoA login required).​

This document defines how the Incident Management Roles and Responsibilities is implemented for services provided by Service Alberta, Office of the Corporate Chief Information Officer and Telecommunications (OCCIO & T).

Keywords: incident, incident management, roles and responsibilities