Number:  CIM014
Creation Date:  2019-09-05
Category:  Incident Management
Effective Date:  2019-09-05
Type:  References
Last Reviewed:  2019-09-05
Version:  1.00
Scheduled Review Date: 2020-09-05
Security Classification:  Public
Status:  Approved


The purpose of this document is to convey appropriate and inappropriate uses cases for the Incorrectly Routed Ticket, also known as ‘misroute,’ feature in ITSM.

Keywords: mistroute, misroutes, use case, incident management