Number:  PM0003
Creation Date:  2016-09-07
Category:  Problem Management
Effective Date:  2016-09-07
Type:  Processes
Last Reviewed:  2016-09-07
Version:  1.0
Scheduled Review Date:  
Security Classification:  Public
Status:  Approved

Description:

​Purpose of this document is to:

  • Ensure consistent handling of problem tickets from identification to completion
  • Identify primary steps and who is responsible for them within the Problem Management Process

Keywords: problem management, ticket flow