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Problem Management Ticket Flow
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IMT Procedures Home
Currently selected
Category
Change Management
Incident Management
Knowledge Management
Operational Reporting
Problem Management
Type
Number: PM0003
Creation Date: 2016-09-07
Category:
Problem Management
Effective Date: 2016-09-07
Type:
Processes
Last Reviewed: 2016-09-07
Version: 1.0
Scheduled Review Date:
Security Classification:
Public
Status: Approved
Scope:
Government of Alberta
Description:
Page Content
Purpose of this document is to:
Ensure consistent handling of problem tickets from identification to completion
Identify primary steps and who is responsible for them within the Problem Management Process
Keywords:
problem management, ticket flow
Download:
Problem Management Ticket Flow (PDF)