Number:  CIM015
Creation Date:  2019-11-05
Category:  Incident Management
Effective Date:  2019-05-01
Type:  Procedures
Last Reviewed:  2019-11-05
Version:  1.0
Scheduled Review Date: 2020-11-05
Security Classification:  Public
Status:  Approved

Description:

​The purpose of this document is to drive client satisfaction through timely ticket update and resolution.


Keywords: Aging Tickets, Aged Tickets, Incident Management