Number:  CIM015
Creation Date:  2019-11-05
Category:  Incident Management
Effective Date:  2019-05-01
Type:  Procedures
Last Reviewed:  2019-11-05
Version:  1.0
Scheduled Review Date: 2020-11-05
Security Classification:  Public
Status:  In Review


We are currently working on updating incident management process documentation due to transition from BMC Remedy to Service Now. In the interim, please use this Service Now Training link (GoA login required).​​

The purpose of this document is to drive client satisfaction through timely ticket update and resolution.

Keywords: Aging Tickets, Aged Tickets, Incident Management