Recent Updates

A listing of the 20 most recently updated items on the IMT Policy Instrument site.

FOIP Guide for Deputy Ministers, Deputy Heads and Delegated Decision-Makers Directive	2021-07-21T16:12:55Z
Incident Management	2021-07-09T22:24:32Z
IM Create Master Ticket - Work Instruction (07-30-2020)	2021-07-09T15:45:10Z
IM Incident Creation Procedure - Service Desk (10/22/2018)	2021-07-09T15:45:10Z
IM Incident Ticket Management and Resolution Procedure (01/28/2019)	2021-07-09T15:45:10Z
IM Incident Management Roles and Responsibilities (07/31/2020)	2021-07-09T15:45:10Z
IM Incident Process Quick Reference Manual for Front Line Analysts (07/04/2018)	2021-07-09T15:45:10Z
IM Incident Ticket Structure Standard (04/06/2018)	2021-07-09T15:45:10Z
IM Misroute of Incident Ticket (08/07/2020)	2021-07-09T15:45:10Z
IM Aging Ticket Review Procedure (11/05/2019)	2021-07-09T15:45:10Z
IM Engaging Incident Management Quick Reference Document (07/04/2018)	2021-07-09T15:45:09Z
IM GoA Malware Incident Handling Guide (06/28/2018)	2021-07-09T15:45:09Z
IM Incident/USR Escalation Procedure (06/03/2019)	2021-07-09T15:45:09Z
IM Trailer Survey Process (07/09/2018)	2021-07-09T15:45:09Z
IM Assigned Support Team Assistance Procedure (06/28/2018)	2021-07-09T15:45:09Z
IM Incident Creation Procedure – GoA Domain Support Team(07/17/2020)	2021-07-09T15:45:09Z
IM Critical - High Incident Procedure(07/17/2020)	2021-07-09T15:45:09Z
IM Master Ticket Procedure (07/30/2020)	2021-07-09T15:45:09Z
IM Incident and Problem Management Glossary and Acronyms (01/02/2020)	2021-07-09T15:45:09Z
IM Incident Expedite Procedure (07/31/2020)	2021-07-09T15:45:07Z

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