Number:  C000004
Creation Date:  2017-12-19
Category:  Incident Management
Effective Date:  2017-12-19
Type:  References
Last Reviewed:  2020-01-02
Version:  1.02
Scheduled Review Date:  
Security Classification:  Public
Status:  In Review


We are currently working on updating incident management process documentation due to transition from BMC Remedy to Service Now. In the interim, please use this Service Now Training link (GoA login required).​​

The purpose of this document is to remove the ambiguity for terms and acronyms used throughout the Incident and Problem management documentation.

Keywords: glossary, acronym, acronyms