Number:  CIM005
Creation Date:  2017-10-30
Category:  Incident Management
Effective Date:  2017-12-20
Type:  Procedures
Last Reviewed:  2018-03-28
Version:  1.0
Scheduled Review Date:  
Security Classification:  Public
Status:  Approved


​The purpose of this document is to outline how Incident tickets are structured to ensure clear work assignment and minimize duplication of effort.

Keywords: incident, ticket, structure, standard