Vision:
Achieving cross government Service Request Coordinator (SRC)
standardization.
Mission:
To continuously improve and implement SRC
procedures and the overall SRC process in order to provide clients with
excellent customer service.
Guiding Principle:
The SRC Committee will
bring together the wants and needs of individual Ministries, Service Desk, and
Provisioning/Operational teams to create a standardized “one GOA, one
government, one employer” voice on the SRC process.
Organization Charter:
This organization charter sets out Committee objectives, individual member
roles, responsibilities and accountabilities, as well as decision making and
administrative details.