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Service Request Management is a subset of the Change Management process within the Government of Alberta (GoA).

Service Requests follow the Change Management workflow as Standard Changes, with a specific procedures and information and approval requirements for each Service Request type.

Service Request Coordinators (SRC) act as Change Requesters on behalf of end-users, ensuring that necessary information has been gathered from users and appropriate approval is gained from the business before the submission of Service Requests. For more information regarding Service Request process flow, refer to the Change Management Process Guide.