Number:  CIM007
Creation Date:  2018-11-23
Category:  Incident Management
Effective Date:  2018-11-27
Type:  Processes
Last Reviewed:  2019-01-28
Version:  1.07
Scheduled Review Date:  
Security Classification:  Public
Status:  Approved


​The purpose of this document is to provide guidance on ITSM ticket acceptance; how to keep a ticket updated during its lifecycle and ensuring appropriate information is captured on resolution.

Keywords: incident ticket management, incident resolution, incident management