Number:  C000064
Creation Date: 
Effective Date:  2013-06-04
Type:  Roles
Last Reviewed:   
Version:  1
Scheduled Review Date:  
Security Classification:  Public
Status:  Approved


​SRCs (Service Request Coordinators), formerly called ITRs (Information Technology Representatives), are the liaison between Service Alberta and its partner service providers and ministry end users. They are responsible for coordinating and submitting Service Requests, and may assist with tracking and escalating Service Requests to the Service Desk on behalf of Government of Alberta users. SRCs act as the GOA Ministry specific authorized approver for such requests. Therefore, any requests received from via SRC are considered approved by the Ministry and will be provisioned.